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Veteran Owned Business
Policies
To ensure the best experience for all students and to manage our resources effectively, we have established the following cancellation and refund policy. By registering for a course with Decisive Edge, you agree to these terms.
Student Cancellations:
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More than 14 days prior to the course start date:
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Full refund of the course fee.
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Alternatively, you may transfer your registration to a future course of equal value at no additional charge (subject to availability).
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Between 7 days and 14 days prior to the course start date:
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75% refund of the course fee.
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Alternatively, you may transfer your registration to a future course of equal value, subject to availability.
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Less than 7 days prior to the course start date:
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No refunds will be issued.
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You may be eligible to transfer your registration to a future course of equal value for a $25 transfer fee, at the discretion of Decisive Edge.
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"No-Shows" (Failure to attend without prior notification):
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No refunds or transfers will be issued. The full course fee will be forfeited
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Cancellation or Rescheduling by Decisive Edge
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In the rare event that Decisive Edge must cancel a course due to unforeseen circumstances (e.g., instructor illness, low enrollment, severe weather, range closure), registered students will be notified as soon as possible.
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Students will have the option to:
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Receive a full refund of the course fee.
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Transfer their registration to a future course of equal value at no additional charge.
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Reschedule Policy
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All cancellation and reschedule requests must be submitted in writing via email to support@decisiveedge.net
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Please include your full name, course title, and original registration date in your communication.
Prohibited Persons
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A registration will be cancelled if the participant is found to be a "prohibited person" under state or federal law and therefore unable to legally participate in the course. If this status is discovered during the course, the participant will be dismissed without a refund. It is the participants's responsibility to ensure they are legally eligible to participate in firearms training.
Refund Policy
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Refunds, when applicable, will be processed within 10 business days of the cancellation request
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Refunds will be issued to the original payment method
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Refunds will not be given if a participant is removed from the course due to safety violation, violation of policies stated in course materials, or requirements identified in the course description and FAQ section